What if my DVD does not play?

Please check first your DVD-player setting - some DVD players need to be formatted to AUTO for the playing format. Also check if the DVD is marked - try to clean with soft cloth (for glass).  If still not playing - please contact us first. We will test and replace the faulty DVD with the same title.

Is delivery discreet and is ordering confidential?

YES. We send your DVDs in packaging that does not indicate the contents, and the words "porn" or "adult dvd" do NOT appear anywhere on the packaging. Your credit card is charged in our company name "Artemedia".

Do I have to pay any customs fees?

If you live in the EU - no. If you live outside the EU - possibly. But we also can send the DVDs without cases - so it looks like and ordinary cardboard envelope, which will not get any attention.

Can I pay by methods other than credit card?

Yes! We accept orders by UK cheque, UK postal orders or payment by bank transfer , which is free in the Euro zone. E-mail for details.